Voice Enabled Support Chatbot with ElevenLabs

This workflow uses an AI agent to orchestrate the entire conversation. The agent determines which knowledge source (expert graph) to use based on the user's spoken question and then generates a personalized answer.

Step-by-Step Process:

1. Voice Input
   The user asks a question through a voice interface powered by ElevenLabs.
2. Prompt Delivery
   The question is forwarded via a webhook, including a session ID to maintain conversation history and context.
3. Agent Decision-Making
   The AI agent receives the prompt and evaluates which knowledge tool or "expert" is best suited to answer. Each expert is backed by a unique knowledge graph and described using metadata generated by InfraNodus.
4. Prompt Optimization
   The agent may refine or rephrase the question to better align with the selected expert’s format.
5. Knowledge Graph Query
   The updated query is sent to the chosen GraphRAG-powered knowledge source, which analyzes the graph and extracts relevant insights.
6. Expert Response
   The expert provides a rich, context-aware answer, along with supporting statements retrieved using a combination of Retrieval-Augmented Generation (RAG) and GraphRAG methods.
7. Answer Synthesis
   The AI agent collects responses from the experts and composes a final, cohesive answer.
8. Voice Output
   The completed response is sent back to the webhook. ElevenLabs receives it, transforms the text into a natural-sounding voice reply, and delivers it back to the user in conversation.