Instagram DM Sales Agent

This automation enables businesses and creators to streamline Instagram direct message (DM) communication by integrating OpenAI’s GPT with ManyChat. The system automatically captures incoming messages, generates intelligent replies in real time, and delivers seamless, scalable customer engagement. Designed for marketers, entrepreneurs, and content creators, this workflow ensures timely and personalized responses—without the manual effort.

Step-by-Step Process:

1. Incoming Message Capture
   When a new Instagram DM is received, ManyChat captures the message using its Instagram integration and forwards it to the automation system for processing.
2. AI-Powered Response Generation
   The message is processed through OpenAI GPT, which generates a relevant, human-like response based on the content and context of the incoming inquiry.
3. Automated Reply Delivery
   The generated response is instantly sent back to the Instagram user through ManyChat, creating a real-time, AI-driven conversation experience that scales with your audience.
4. System Setup and Configuration
   The workflow is deployed by importing a pre-built n8n template, connecting OpenAI via API credentials, and configuring ManyChat as the communication interface. Instagram is connected through ManyChat’s social channel settings.
5. Context Handling via Custom Fields
   Custom fields within ManyChat are used to retain user inputs and maintain conversation context, allowing for continuity and personalization in ongoing interactions.‍
6. Webhook Integration and Testing
   A default reply flow is configured in ManyChat to direct messages to n8n’s webhook. Once connected, the entire process is tested by sending a live DM, confirming the automation works as expected.